Warranty & Terms
The final prices for the kayaks are those charged by us at the time of shipment. Our company reserves the right to adjust prices upward in case of changes in raw material costs. In such cases, the customer will be notified prior to final payment for the kayak.
Retail Payment Terms
If the desired kayak is not in stock, a 50% deposit is required for ordering materials and beginning construction. The remaining balance must be paid before shipment.
Shipping is the customer’s responsibility unless otherwise agreed upon.
Shipping
The production and shipping dates provided to the customer are not binding, but we will strive to meet the expected timelines.
There is free shipping to Piraeus (via freight service or ferry, depending on the situation). The mode of transport is determined exclusively by our company if free shipping is agreed upon.
Customers must accept weight deviations of up to 10% from the listed weights on our website.
Returns and Refunds
If an issue is discovered that was not identified by us, the customer must notify us within 7 days of the receipt date on the invoice or within 14 days of the shipment date.
Return requests beyond these timeframes will not be accepted.
Returns without a valid issue are not accepted after the kayak has been shipped.
If a return is approved, the kayak must be packaged in the same packaging it was delivered in. Otherwise, a €30 packaging fee will apply. Shipping costs for returns are the customer’s responsibility.
Warranty
The warranty period is 12 months. No returns or refunds will be accepted after this period.
For manufacturing defects, requests must be submitted via email to [email protected], accompanied by high-resolution photos as proof of the issue.
The warranty does not cover third-party components, such as those from Kajaksport. In such cases, you should contact the manufacturer directly, although we will assist you wherever possible.
Shipping Insurance
No insurance is provided for shipments, but we ensure proper packaging and loading, whether by truck or ferry.
If you require cargo insurance, you must arrange collection and shipping independently.
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